Welcome to Mate Yachting!

Mate  Yachting is a family-lead company and as such directs special attention to specific requests by clients and caring for their complete and safe vacation. Clients are approached in a friendly and intimate manner resulting in satisfied clients who keep coming back year in and year out. Our friendly personnel shall await you at the charter base with a warm welcoming in English, German and Italian languages while offering you a prompt and complete check-in. When heading off to sail, you remain in our 24-hours a day care using a permanent telephone connection with the base manager. The fleet numbers total 4 boats located at charter base Marina Zadar- Tankerkomerc which are in company ownership. Our main lines are Bavaria boats. The headquarter is in the town of Zadar which is positioned in the Middle Adriatic and therefore makes an excellent starting point for cruises around North, Middle, and South Adriatic coast, and Zadar Archipelago which consists of the islands of Ugljan, Pašman, Molat, Dugi Otok, Iž, Rava, National park Kornati, Nature park Telašćica and hundreds of smaller islands and islets. These islands are adorned by numerous hidden bays and little picturesque fishing villages which can give your vacation a special touch. Explore and enjoy your next yacht charter holidays in Croatia on one of  Mate  Yachting boats!

Mate Yachting  Team wishes you pleasant sailing vacation!

Our base is situated in marina Zadar- Tankerkomerc,  in the centre of the old town.  We are located on pier nr. 3 D.

The marina has all usual amenities like electricity (berths are equipped with 220 V power sockets),  water, sanitary facilities,  ATM machine , shops, cafes and a workshop.

Our staff at the base will be glad to provide you with the information about the services offered in the marina and in its surroundings.

 HOME BASE ZADAR

Zadar is in the heart of Dalmatia and is one of the most visited Croatian holiday destinations.

The over 3.000 year old town is a perfect mix of now and then. Antic ruins, historic villas and churches, attractive courtyards with restaurants, cafes and nightlife spots all make Zadar an interesting and lively place to visit. The vivacious old town centre is a walk through historic eras. Remains of Roman buildings, medieval city walls and gates, but also modern landmarks, like the sun’s square and sea front walk add a cultural highlight to any Croatian holiday.
The absolute must-go-and-see is the town’s new landmark, the sea organ. Just like any organ works by blowing wind through different sized pipes, this organ worked by the flow of sea water in and out of different sized pipes. Depending on the weather, the beautiful sounds can be heard up to 3 km away.
The large choice on tourist attractions and historic sights make Zadar to a favourite starting location for sailing trips.

Sailing Estuary

The area around Zadar, with its vast amount of islands, is heaven for any sailor. From Zadar it is easy to reach the numerous secluded bays and beaches on the islands Dugi Otok, Pašman and Ugljan and the smaller ones Ist, Iž, Kornat, Molat, Olib, Vir and Žut. The national parks Krka und Kornati and Telaščica are also very near.

Shopping

“TOMMY” is about 100 meters outside the marina. Opening hours: daily 07:00 – 21:00

Parking

There is supervised  covered and uncovered parking for charter guests within the marina.  Fees apply.

Arrival/Airport

Zadar has its own international airport, with its own exit on the motorway. 

FAQ (Frequently asked questions)

How to make a booking ?

In the principle there are two or three ways to book a boat. If you are not sure what you want or this is the first time you rent a boat, it might be best to send us an e-mail with all the necessary information. This information shall involve number of persons aboard, departure point, rental period and possibly other notes as well. We will contact your and, as agreed, find you an appropriate boat.

After you have confirmed your booking, you will be obliged to settle 50 % of the rental price while the remaining sum shall be covered 4 weeks before the charter begins.

Besides basic services of boat booking, we can offer you transfer organization, possible additional equipment, a skipper or similar. A skipper is required if you are not qualified for steering a boat, i.e. you do not possess a valid VHF licence.

In case you know what kind of boat you want to rent, you can search our boat base or send us an exact enquiry with respect to a particular boat or a period. After that, you shall follow the above procedure.

Sailing costs

The rental prices are specified in euros and refer to a weekly boat rent with departures on every Saturday. The price depends on a vessel type, year of manufacture and season. During the high season (from June to September) vessels are rented exclusively for a period of at least 7 days with departures on Saturdays. Out of the high season, it is possible to agree a shorter rental period and departure on days other than Saturday.

The agreed rental price includes:

  • Tender
  • Autopilot
  • GPS
  • bedding
  • VAT

Additional costs:

(they are obligatory but they are not included in the rental price and they are to be paid in the harbour before departure)

  • Transit log – (includes final cleaning, gas, bedding, autopilot) 150 € for 2 – 3 cabins.  
  • Security deposit – can be settled in cash or by a credit card and covers possible damage on the boat, by losing or damaging the equipment.
  • Price of deposit insurance for deposit amount 1.500,00 €- 250,00 €/week(cash, not refundable) + 250,00 € (cash or CC, refundable)
  • Alternative deposit covers all damages on the boat except loss or total damage of dinghy, outboard engine and all sails.
  • Fuel – vessels are handed over with the full tank, so they shall be returned accordingly. Most marinas involve a petrol station, so the tank can be refilled immediately before the takeover.
  • Tourist tax ( OBLIGATORY): HRK 10,00 person/day; children 12-18 years HRK 5,00  person/day payable only in KN in cash on the spot

Additional equipment/services which are to be agreed:

  • Spinnaker, gennaker, blister – weekly price from 100 € till 150 €
  • outboard engine – weekly price is 60 €
  • Safety net (useful if you have children, it should be booked in advance in order to be set on time) – price is 60 €.
  • Towels (two in a set) – price is 6 €/person/set
  • Extra bed linen (if ordered) – 10,00 € set
  • Skipper on request : 150 €/day + food
  • SUP-Stand up -paddle : 80 €

Discounts

  • Early booking  -15 % depending on boat age (in case of booking a boat for the next year (till 28.02.2021)
  • Last minute – 5% (it can be achieved if you book a boat few days before sail start)
  • 2 weeks rent – 5%
  • 3 weeks rent – 10%
  • Repeated client – 5%
  • Boat show discount 5%

Discounts are not summed up, so the maximum discount does not exceed 20%

Other

  • Transfer – if you come to Croatia by plane or ferry boat, you can have your transfer organized. The price depends on a distance and number of persons.
  • Parking – Car parking  in the open area / day /car – 10,00 €
  • Please note that payment can be done in cash in kuna or by credit cards at the exit ramps
  • Pets –are allowed , the service includes additional charges (80,00 € /booking).
  • At your request you can send a list with the groceries necessary during sailing – the service includes delivery fee and covering the groceries cost after boarding.

Useful information

Customs regulations

Croatian currency is Kuna (1 Kn = 100 Lipa). Foreign currencies can be exchanged in exchange offices, banks, post-offices, tourist agencies and in the majority of hotel reception desks and auto-camps. Since Croatia is part of European Union from 01.07.2013, there are no limitations for EU citizens when travelling to Croatia. Non EU citizens can also freely carry their foreign currency in and out of the country (up to 10.000 €), though value of domestic currency cannot exceed 15.000 Kuna. They also should always report valuable technology items at the customs office. Non EU citizens can get tax refund for the goods bought in the country, if the value of the goods exceeds 500 Kuna, but they need to have their “tax free” form validated upon leaving the country.

Health Information

In all of the major cities there are hospitals, and in some smaller towns there are medical clinics. EU citizens can take advantage of free medical service it they have the European Health Insurance Card. The non EU citizens can take advantage of free medical service if there is an agreement between Croatia and the country they come from. Otherwise, medical services are charged according to current price lists.

Working Hours of Shops

Shops are usually open between 8 am and 8 pm, from Monday to Saturday, Sundays between 8 am to 2 pm. In smaller towns there is a possibility of shops working slit shift. There are also shops that are open the whole day on Sunday and on holidays. Post and bank office usually also work between 8 am and 8 pm.

Holidays

  • 1 January – New Year
  • 6 January – Epiphany
  • Easter and Easter Monday
  • 1 May – Labour Day
  • Corpus Christi
  • 22 June – Anti-fascist Struggle Day
  • 25 June – Statehood Day
  • 5 August – Victory and Homeland Thanksgiving Day
  • 15 August – Assumption of Mary
  • 8 October – Independence Day
  • 1 November – All Saints Day
  • 25 and 26 December – Christmas Holidays

Important phone numbers:

  • 385 is the international dialing code for Croatia
  • 112 – the unique European emergency number is available to all Croatian citizens and tourists
  • 195 – in the event of an accident at sea, seek assistance from the Search and Rescue Service at the Sea
  • 194 – emergency medical service
  • 193 – Fire department
  • 192 – Police
  • 1987 – Road Assistance
  • 18981 – General information
  • 11888- Phone information
  • 060 520 520 – Weather forecast and road conditions
  • +385 1 4640 800 Croatian Automobile Club

General conditions

1. INTRODUCTORY PROVISIONS

Mate, turistička agencija (in further text: Mate, turitička agencija) based on General Conditions, as well as on Brokerage Contract for accommodation services, provides a user with a multi-day accommodation service aboard vessels adapted for transportation of persons on a cruise trip, and guarantees technical compliance and good condition of all its vessels. The person who has confirmed reservation for one or more vessels, or has paid the deposit (in further text: Service User) establishes a legal relationship with Mate, turistička agencija and confirms acceptance of these General Conditions. Everything stated in these General Conditions is legally binding both for Mate, turistička agencija and the Service User. All eventual disputes between the Service User and Mate, turistička agencija are to be settled based on these Conditions.

2. PRICE OF ACCOMMODATION SERVICE

The prices of accommodation service are stated in euro (EUR), in the current Mate, turistička agencija price list. The service will be billed using middle exchange rate of the Croatian National Bank (HNB) on the day of the payment, with a 13% VAT included. Mate, turistička agencija price list is subject to change without prior notice. Stated prices include: accommodation on technically flawless and clean vessels with full fuel tanks, use of all vessel equipment, compulsory and comprehensive (Casco) vessel insurance, crew accident insurance, home marina berth, license for sailing in Croatia, vessel concession permit. The price does not include port dues and other dues charged in other marinas, as well as fuel expenses and the cost of other necessities, car parking, and crew health insurance.

3. TERMS OF PAYMENT

The users of accommodation service including overall vessel equipment can use the vessels only after they have made the payment according to the terms of payment. (50% of the price is to be paid at vessel reservation and the remainder at least 4 weeks prior to the beginning of the accommodation service.) Reservations made during the 4-week period prior to the beginning of accommodation service must be paid in full. By making the advance payment, Service User confirms that he is fully informed about all characteristics and terms under which the accommodation service on a certain vessel is provided. By making the advance payment, everything stated in these Conditions becomes legally binding both for the Service User and for Mate, turistička agencija.

4. CANCELLATION TERMS

If the Service User, for whatever reason, wants to cancel the accommodation services aboard a vessel, he must submit his request in written form (by e-mail, or by regular mail).The date the written cancellation notification was received by  Mate, turistička agencija represents the basis for the calculation of cancellation charges in the following way:

  • cancellation up to 2 months prior to the beginning of accommodation service – charges 30% of the accommodation service price;
  • cancellation up to 1 month prior to the beginning of accommodation service – charges 50% of the accommodation service price;
  • cancellation within one month prior to the beginning of accommodation service – charges 100% of the accommodation service price.

Service User who has cancelled the accommodation service may, after previously consulting with Mate, turistička agencija, find another person who will assume his rights and obligations. If he doesn’t find a replacement, the cancellation fee will be charged as stated above.

If the accommodation service is cancelled due to objective reasons (death of a close family member, an accident involving heavy injury, a sudden acute condition requiring immediate medical care, pregnancy complications, military exercise etc.), the paid amount will not be refunded. Instead, the Service User is allowed to use the paid amount for another time period of the current or the next year. It is Service User’s obligation to provide an authentic document (proof).In case of force majeure (war, unrest, strikes, terrorist acts, sanitary problems, natural disasters, official authority interventions etc.), Mate, turistička agencija shall not be liable for any modifications and not carrying out the rented services in whole or in part. In any case, the purchase of trip cancellation insurance is recommended, which would cover accommodation service cancellation.

5. VESSEL HANDOVER (CHECK IN)

Mate, turistička agencija will hand over only completely equipped and technically flawless vessels with full fuel and water tanks and expects the vessels to be returned in the same condition. The vessel handover takes place on Saturdays from 5 PM to 9 PM (from 17:00 to 20:00).

If the Service User fails to take over the vessel within 48 hours of the predetermined handover time, without any previous notice, Mate, turistička agencija is entitled to unilaterally terminate the contract for provision of accommodation services, and the Service User shall not be entitled to any subsequent indemnity claims. If, for whatever reason, Mate, turistička agencija is not able to put the booked vessel at disposal at the appointed place and time, it can provide another vessel, having at least the same characteristics. If Mate, turistička agencija is unable to provide alternative vessel within 24 hours, Service User has a right to cancel the use of the vessel and have the paid service reimbursed. In case the Service User should choose to wait for the replacement vessel beyond the deadline agreed for the vessel handover (24 hours), he shall be entitled to claim an amount in the equivalent of the accommodation service value for the number of days he has not had the vessel at his disposal. Mate, turistička agencija shall not be held liable for the amount exceeding the arranged accommodation service price, as well as for any other Service User’s claim to indemnity. When taking over the vessel, the Service User is obliged to examine and carefully check the general condition of the vessel and its equipment according to the inventory list and immediately identify the deficiencies; otherwise it will be considered that there is no objection to it. Possible hidden deficiencies of the vessel and/or its equipment, which could not have been known to Mate, turistička agencija at the time of the handover of the vessel, as well as the deficiencies possibly arising after the handover, shall not entitle the Service User to claim any reduction of the accommodation price. If the vessel equipment and inventory do not match the inventory list provided to the Service User, he shall not be entitled to claim any reduction of the accommodation price – provided that the safety of navigation is unaffected. Service User is not entitled to refuse check-in, suspend navigation and seek financial reimbursement in case of any defects, instrument deviations and similar equipment and inventory problems, provided that proper navigation is possible through classical methods, and the safety of vessel and crew guarantees a good sail. Every complaint based on comparison of the vessel and its inventory with other charter company’s vessels or other countries’ standards is unfounded. If Mate, turistička agencija finds that the Service User/vessel manager does not have navigation skills required for operating a vessel, Mate, turistička agencija reserves the right to prohibit the sail out of a vessel. In that case Mate, turistička agencija will appoint an official skipper to join the crew and charge this service according to current price list. If the client refuses the appointed skipper, Mate, turistička agencija has the right to forbid the sailing out of the vessel, to terminate the contract, and to keep the full amount paid for the accommodation service. The client has no right to reimbursement claims. The vessel is to be handed over to the Service User with all the valid documents (license, application form, concession…) as well as other files from the vessel’s folder (list of Harbour master’s offices, gas stations, etc.). The Service User is bound to take particular care of all the entrusted documents and return them to Mate, turistička agencija during check-out procedure. If Mate, turistička agencija is fined by an authorized inspection or other authorities of the Republic of Croatia for not having complete necessary documentation aboard a vessel, Mate, turistička agencija holds the client responsible by recourse, and the fine is to be paid from the client’s deposit.

6. VESSEL RETURN (CHECK OUT)

The Service User is obliged to return the vessel at the appointed time, no later than 9 AM on the last day of provision of accommodation services, into the destination port defined by the contract. The vessel is to be neat and clean, with a full fuel tank, ready for setting sail, i.e. in the same condition it was in before boarding. The client is obliged to take garbage off the vessel and leave it at the designated garbage zone in the marina. If, for whatever reason, further sailing isn’t possible or exceeding the agreed return time is inevitable, the client must contact the base manager for further instructions. If the Service User exceeds the agreed return time due to bad weather conditions, the Service User shall bear all relevant costs and expenses incurred by Mate, turistička agencija. Therefore, it is recommended to carefully plan the route, and it is required to return the vessel to marina in the evening hours of the day before the vessel handover. If the agreed return time should be exceeded, the Service User is obliged to pay double rate of daily accommodation for every day of delayed return, with a possible obligation to further compensate for losses and expenses arising for Mate, turistička agencija. The Service User bears all costs arising from exceeding the check-out time. Exceptions to this rule are possible, but require express consent of the Mate, turistička agencija and the Service User. If the vessel should be returned into a port not agreed upon as the destination harbour, the Service User is obliged to pay all the costs related to the transfer of the vessel to the arranged destination harbour, stipulated penalty for delay, if any, as well as compensation for any damage not covered by insurance policy which occurred during the transfer. If, for whatever reason, Service User leaves the vessel before carrying out the check-out procedure with a Mate, turistička agencija employee, he assumes responsibility for all noted complaints and damages incurred during the use of services, as identified by Mate, turistička agencija equipment shall be performed, and a Mate, turistička agencija representative will compare the found inventory and the equipment to the inventory list. Service User is obliged to report all possible defects and damage to the Mate, turistička agencija representative. If the damage has incurred on the underwater part of the vessel, or such damage is suspected, a detailed examination of the vessel must be performed with a help from a scuba diver or a crane. The method of examination shall be decided upon by Mate, turistička agencija, and the Service User will be charged for the cost of the procedure.

7. CAUTION MONEY DEPOSIT

When taking over the vessel, the Service User is obliged to leave a deposit according to the current price list, which is given back to the Service User if the vessel is returned undamaged and at the appointed time, provided there are no third-party claims aimed toward the Service User, and there are no fines imposed on Mate, turistička agencija in relation to the use of the chartered vessel. If the accommodation service includes a skipper, caution money deposit is also obligatory. Service User will be charged for all costs arising from gross negligence and/or loss of one or several parts of the vessel. Mate, turistička agencija shall retain the deposit amount corresponding to the value of the repair, acquisition and/or procurement of the equipment or an individual part of the vessel. If further provision of accommodation services aboard a vessel has been made impossible due to the damage/loss of the vessel/equipment, Mate, turistička agencija shall retain the deposit amount corresponding to the profit lost during vessel repair.

8. INSURANCE

The vessel is covered by a third-party liability insurance and against the liability of the third person (compulsory insurance) and, also, comprehensive (Casco) insurance up to the registered value of the vessel (according to the insurance policy). The Casco insurance covers any damage exceeding the deposit amount, but not the damage caused intentionally or due to gross negligence (according to terms of the insurance company). Mate, turistička agencija is not held liable for any loss and/or damage to the property of the Service User, other passengers and crew members, or to other persons’ property disposed and stored on the vessel or on Mate, turistička agencija premises. Having paid the required advance payment and having accepted the General Conditions, Service User waives any indemnity claims from Mate, turistička agencija related to the loss and/or damage to his personal property and/or property of others. The personal possessions of the crew are not insured, so it is recommended for the Service User to take out a separate insurance policy for this purpose. The crew is insured. Accidents aboard vessel and loss or damage to personal belongings or luggage are not covered by the insurance. In case of a large scale damage during provision of accommodation services, for which the Service User doesn’t have to bear the costs (normal wear and tear and/or the amount of the deposit is exceeded), he will need to get a permission (instructions) for repair from Mate, turistička agencija related or the base manager. In case of a large scale vessel accident, as well as in case of involvement of other vessels, it is necessary to report the case to the closest harbour master’s office and run a protocol (the course of events, determination of damages) for the insurance company, as well as to inform Mate, turistička agencija related about the accident. If the Service User doesn’t carry out all these obligations, he may be charged for all damages incurred. The sails are not insured so the Service User bears all costs of sails damage in full amount. Engine damage resulting from the lack of oil in the engine is also not covered by insurance. Service User is obliged to check the engine oil. The user can’t hold Mate, turistička agencija related legally liable for any consequences arising from user’s fault or negligence which could create Mate, turistička agencija related liability to third parties. Also, in that case Mate, turistička agencija related shall not bear any legal costs, whether at home or abroad.

9. SERVICE USER OBLIGATIONS

Service User is obliged to and states that he/she will:

  • Provide Mate, turistička agencija related with a crew list containing full names, birth dates and birth places, nationality, type and number of a valid identification document, and the skipper’s boat leader license number, not later than 1 week before the beginning of accommodation service.
  • Have a valid passport. The cost of any document loss and theft during the voyage shall be borne by the Service User.
  • Study the printed material available on the vessel.
  • Conscientiously and carefully handle the vessel, the inventory and the equipment and keep a logbook, and in particular that he will not steer the vessel under the influence of alcohol or narcotics, behaving responsibly in every respect.
  • Sail within the borders of the territorial waters of the Republic of Croatia. Leaving the territorial sea of the Republic of Croatia is possible exclusively with the previous written consent of Mate, turistička agencija related.
  • Sail only in safe weather conditions and good visibility, avoiding clearly dangerous areas, and not sail by night.
  • Adjust the sail to atmospheric circumstances and crew abilities, and not allow unnecessary burdening of masts, sails and ropes.
  • Not leave the port or anchorage in case the vessel or one of its parts vital for the safe sail is out of order.
  • Not leave the port if port authorities have prohibited sailing, i.e. issued a ban on departures from the port, or in case of insufficient fuel supplies.
  • Not use the vessel for commercial purposes (transport of goods or people for compensation), professional fishing, sailing school or similar activities.
  • Not sublease the vessel or lend the boat to a third party.
  • Not board more people than the vessel is registered for, and not allow people not stated on the crew list to stay aboard.
  • Not participate in regattas or vessel races without previous consent from Mate, turistička agencija related.
  • Not to tow another boat and to take all possible precautions to avoid a situation which would require towing of the vessel.
  • Agree that the contract for provision of accommodation services is to be terminated in case it is determined that any of the crew members has broken a valid regulation and/or law of the Republic of Croatia, and that in such case the vessel is to be at Mate, turistička agencija related disposal, with Service User having no right to compensation. On a separate note, it is determined that free from any liability to state authorities; Service User is solely liable to state authorities for violations and/or crimes committed.
  • Assume responsibility and compensate all costs to Mate, turistička agencija related for which it is established that they were caused by actions or omissions on the part of the Service User, and for which Mate, turistička agencija related is materially and criminally liable to a third party.
  • Service User’s liability for violations of sailing and other regulations, which were committed during the accommodation service, does not cease with the end of the accommodation service (until the case is closed).
  • In case of a large scale damage of the vessel, accident or brakeage, record the course of events, immediately notify Mate, turistička agencija related, file a maritime disaster report to the closest harbour master’s office, and demand a verification for that event from the harbour master, a doctor or other competent authority.
  • Notify Mate, turistička agencija related immediately in case of any defect of the vessel or its equipment incurred by normal wear and tear. Mate, turistička agencija related is obliged to repair the defect within 24 hours from the receipt of the notification. In case  Mate, turistička agencija related o repairs the defect within that deadline, the Service User has no right to compensation. Emergency telephone numbers for defect notification can be found in the vessel documentation.
  • If the damages that the vessel needs to be repaired for in a harbour are caused by the Service User, he has no right to a monetary or any other compensation for the period of accommodation services wasted due to repair. In case the damages were not caused by the Service User, he is entitled to a proportional compensation (the pro-rata basis). No other type of compensation is possible.
  • If there is reasonable doubt that the underwater part of the vessel has been damaged, the vessel needs to be taken to the closest port to perform an underwater examination, and take the vessel out of the water if necessary. All costs are borne by the Service User.
  • Fully compensate Mate, turistička agencija related for any damage caused by Service User’s negligence or omission which is not covered by the insurance, and for which Mate, turistička agencija related is responsible to a third party.
  • In case of disappearance of the vessel and its equipment, inability of sailing, confiscation or impounding of the vessel, or sailing prohibition by the state authorities or a third party, Service User must immediately notify competent authorities and Mate, turistička agencija related, and demand a copy of the police report.
  • Assume full and sole responsibility in case of impounding of the vessel by competent authorities, due to improper or illegal actions (commercial fishing, removal of antiquities from the seabed…) undertaken during the use of the vessel.
  • Be fully responsible for sea contamination during the filling of fuel tanks or dropping garbage and waste outside designated places.
  • Check the oil level in the engine every day. Service User is liable for damages and losses caused by an insufficient amount of oil in the engine.
  • Take pets (dogs, cats, birds…) aboard a vessel only with a previous permission from Mate, turistička agencija related. No pets are allowed on board, unless previously agreed with Mate, turistička agencija related. If a pet is allowed on board, Service User bears the additional cost of cleaning according to the current price list.

Service User assumes sole substantive and criminal liability for any breach of the obligations undertaken hereunder.

10. COMPLAINTS

Every Service User has the right to a complaint, if he considers Mate, turistička agencija related services to be incomplete and/or of low quality. Service User may demand a proportional reimbursement, but only if a written complaint is lodged upon check-out with all necessary documentation enclosed. A written complaint must be submitted no later than check-out and signed by both parties – by the Service User and by an Mate, turistička agencija related representative; otherwise, Service User will no longer have the right to a complaint regarding the service. Any complaints received subsequently and with incomplete documentation shall not be taken into consideration by Mate, turistička agencija related. Mate, turistička agencija related is obliged to provide a written reply to the received complaint within 14 days after the receipt. Mate, turistička agencija related has the right to postpone the reply for additional 14 days if gathering information and checking the complaint claims with the people directly or indirectly involved is needed. The maximum amount of compensation per complaint can amount to the objected part of the service and cannot include services which were already used, or the total accommodation service price. Service User’s right to non-material damage compensation is hereby excluded, provided that it was not caused with Mate, turistička agencija related intent. If Service User has made a last minute contract (last minute arrangement), Service User acknowledges all risks arising from such type of service. This type of service holds some uncertainties that cannot be influenced by Mate, turistička agencija, and the Service User has accepted this service primarily because of its favorable price. Therefore, he has no right to complain to Mate, turistička agencija related. Mate, turistička agencija related cannot be held responsible for eventual bad weather conditions, sea water quality and temperature, marina cleanliness, crowded destination ports, and all similar situations and events that could lead to Service User’s dissatisfaction, and are not directly related to the quality of the booked service.

11. ARBITRATION

In case the Service User is not satisfied with Mate’s, turistička agencija decision, and is not able to come to a peaceful and consensual agreement with Mate, turistička agencija, he has the right to take legal action. All eventual disputes that are not peacefully resolved will fall under the jurisdiction of the appropriate court in Zadar. These Conditions are governed by and construed in accordance with the laws of the Republic of Croatia. Amendments (modifications and additions) to these General Conditions are valid only in written form and upon mutual agreement of both parties.

12. PERSONAL DATA PROTECTION

Service User shares his personal data by his own free will. Service User’s personal data is necessary for the process of realization of the service required. The data will be used for further communication between the parties. Mate, turistička agencija is obliged not to distribute Service User’s personal data outside of national borders, or forward it to a third party, except for the purpose of providing the requested service. The exception to distributing personal data to third persons is taking out cancellation insurance, accident and illness insurance, baggage damage or loss insurance and voluntary health insurance for the duration of the trip and staying abroad. If Service User takes out an insurance policy, personal data will be forwarded to the appropriate insurance company. User’s personal data will be stored in a data base, according to management’s decision on the method of collecting, processing and storing of personal data. By accepting these General Conditions, Service User agrees that his personal data may be used for Mate’s, turistička agencija promotional activities. In any moment Service User can take back his consent for giving personal data for promotional activities. However, his data is obligatory for E-crew, invoices and tourist tax. Service User can ask to review his personal data in any moment.

 

Questions & answers

1. Is it necessary to always hire a professional skipper?

It is necessary if you are on a boat for a fist time, i.e. if you don’t have necessary permits (boat steering permit and VHF permit). Cases where a boat is rented together with the crew are exceptions.

2. Are the vessel and the crew insured?

Each vessel and crew is insured for possible damage.

3. What should I take with me?

When going on a boat, you need to take your clothes, items for personal hygiene, towels (can be rented) and medicaments. You should also take some warmer clothes and water-proof jacket in case of bad weather, and you should also pay attention to having shoes on that are appropriate for the boat. You can buy food and drinks in the marine or in one of the shops near the marine. Also, you can provide us your provisionary list and we’ll do the shopping for you (you’ll pay everything on the check in).

4. Where can I leave the car while I’m sailing?

Marina Zadar has a large and secured parking place, the price is around 10 € per day/car,

5. Is it better to spend the night in the marina or in some of the bays?

It is definitely better to choose a marina or a small port with electricity, water and other ”perks” of civilization and it will also be safe in case of bad weather. Also, there are numerous safe and protected bays with buoys to which you can tie your vessel. The least safe way is to sleep in an anchored vessel and we advise you against that.

6. Which currencies are usual for paying?

In Croatia one must pay with Kuna, it is the official means of payment. There are exchange offices in the marinas, so that you wouldn’t encounter some problems if you run out of Kuna. In restaurants and shops you can pay with your credit cards